keriya Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a legally binding agreement between the keriya platform ("Platform", "we", "us") and its users ("you", "player", "member"). By accessing this website or using any of our services you agree to comply fully with these terms.

keriya provides a safe, secure, and trusted online gaming environment for players in Bangladesh. Our platform offers sports betting, casino games, slots, fishing games, and various other entertainment gaming activities. These terms apply equally to all services.

Although this document is written in Bengali, in the event of any interpretive conflict it will be considered the definitive document for legal purposes. keriya reserves the right to amend these terms at any time and appropriate notice will be provided before any changes take effect.

2. Account Registration and Eligibility

2.1 Age Requirement

To open an account on keriya and participate in gaming activities you must be at least 21 years of age. By registering you confirm that you meet this minimum age requirement. We may request a national identity card or other government-issued document at any time to verify your age.

2.2 Registration Terms

When opening an account you must provide accurate, complete, and up-to-date information. keriya reserves the right to immediately cancel any account where false or misleading information has been provided. Each individual may open only one account — operating multiple accounts is strictly prohibited.

The following information is required at registration:

• Full name (as shown on national identity card)
• Date of birth
• Active mobile number
• A valid email address
• A strong password

2.3 Identity Verification (KYC)

As part of our commitment to security and compliance, keriya may carry out identity verification through a Know Your Customer (KYC) process at any time. Failure to submit the required documents may result in the account being temporarily or permanently suspended. All information used for verification is stored with the highest level of security.

3. Account Use and Security

You are fully responsible for the security of your keriya account. Do not share your login credentials (username and password) with anyone. If you suspect that your account has been accessed without authorization, notify our support team immediately.

Some important guidelines for keeping your account secure:

• Use a strong password that is different from passwords used on other sites.
• Always log out after using a public or shared device.
• Contact us if you notice any suspicious activity or unauthorized login.
• Keep your registered mobile number and email active.

keriya will never ask for your password by email or SMS. If anyone claiming to represent keriya asks for your password or personal information, treat it as fraudulent and report it directly through our official support channels.

4. Deposit and Withdrawal Policy

4.1 Deposit Rules

The minimum deposit amount on keriya is ৳500. Our supported payment methods are: bKash, Nagad, Rocket, and Upay. All transactions are processed in Bangladeshi Taka (BDT). Deposits are credited to your account instantly, though in some cases a brief delay may occur for verification.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes. Withdrawals can only be made to the same payment method and account used for the deposit. Please ensure your account is fully verified before submitting a withdrawal request.

4.3 Transaction Verification

keriya reserves the right to carry out additional verification for unusual or suspicious transactions. If there is suspicion of fraud or money laundering, the relevant account may be temporarily suspended pending investigation. If you experience any issue with a transaction, contact our 24/7 support team.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members can enjoy a 120% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example, a deposit of ৳1,000 earns a ৳1,200 bonus, giving a total of ৳2,200. The wagering requirement for this bonus is 15 times.

5.2 General Bonus Terms

The following general conditions apply to all bonuses and promotional offers:

• Each bonus offer applies once per individual, household, address, or device.
• To withdraw bonus funds the specified wagering requirement must be met.
• Bonuses must be used within the defined time limit after being claimed, otherwise they may be cancelled.
• If keriya suspects abuse of the bonus system or fraud, it reserves the right to forfeit any bonus.
• keriya reserves the right to modify or cancel any bonus offer at any time.

5.3 VIP Program

The keriya VIP program has 5 levels: Bronze (up to 0.2% weekly cashback), Silver (0.4%), Gold (0.6%), Platinum (0.8%), and Diamond (1.0%). Playing regularly allows you to advance to higher levels. Each VIP level includes special benefits and rewards.

6. Gaming Rules

All games on the keriya platform are conducted in a fair and transparent manner. Our gaming system uses certified technology to ensure impartiality. Each game has its own rules which can be viewed before starting.

The following general rules apply to gaming activities:

• Each bet amount is deducted from the available balance in the account.
• If the connection is lost during a game, in most cases the game remains in a suspended state and can be resumed after reconnecting.
• If a game result remains undetermined due to a technical fault, the relevant bet amount may be refunded.
• If you have any objection to a game result, contact support within 72 hours.

keriya provides games only from certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. The terms and conditions of these providers may also apply to the relevant games.

7. Prohibited Activities

The following activities are strictly prohibited on the keriya platform and involvement in any of them may result in permanent account cancellation and forfeiture of deposited funds:

• Creating or operating multiple accounts.
• Providing false or forged identity documents or personal information.
• Abusing the bonus system or "bonus hunting".
• Using the platform for money laundering or any illegal financial transaction.
• Depositing from a third-party account or withdrawing on behalf of a third party.
• Using bots, automated software, or any kind of hacking tool.
• Harassing or intimidating other players or staff.
• Reproducing or distributing any platform content without keriya's permission.

8. Account Suspension and Closure

8.1 Suspension by keriya

keriya reserves the right to temporarily or permanently suspend any account without prior notice in the following circumstances: breach of terms, suspicion of fraud, failure to complete identity verification, or any legal reason. The reason for suspension can be found out through support.

8.2 Closure by the Member

You may request to close your account at any time. Contact our support team to request self-exclusion or account closure. It is recommended that you complete any pending withdrawals before closing your account.

9. Limitation of Liability

Gaming on the keriya platform is an entertainment activity and carries financial risk. You acknowledge that:

• There is no guarantee of profit from gaming.
• You are participating in gaming activities entirely of your own free will and at your own risk.
• keriya is not responsible for issues arising from technical faults or internet connection problems.
• keriya's liability is limited in the event of server issues on the part of third-party game providers.

keriya will not be liable under any circumstances for direct or indirect losses, missed opportunities, or consequential damages, to the maximum extent permitted by applicable law.

10. Privacy and Data Protection

Protecting your personal information is among keriya's top priorities. Our platform uses SSL encryption technology to keep your data and transactions secure. We do not sell your information to third parties.

Your information may be used only for the following purposes:

• Account management and service delivery.
• Payment processing and fraud prevention.
• Meeting legal obligations.
• Providing customer support.
• Promotional communications (with your consent).

For more details please visit our Privacy Policy page.

11. Responsible Gaming

keriya believes in responsible gaming and helps players build healthy gaming habits. We are committed to identifying and preventing gaming-related problems.

Our responsible gaming tools include:

• The ability to set deposit limits.
• A Self-Exclusion option.
• Detailed account activity history.
• 24/7 live chat support.

For more details please visit our Responsible Gaming page. Remember, gambling is for entertainment — not a way to solve financial problems.

12. Changes to Terms

keriya reserves the right to change, amend, or update these terms at any time. For significant changes we will notify you in advance via your registered email or through a platform notification. Continuing to use the platform after any change will be taken to mean that you have accepted the updated terms.

The date of the most recent update will always be noted on this page. It is recommended that you check this page regularly.

13. Dispute Resolution

If any dispute arises between keriya and a member, the first step should be to contact our support team and attempt to reach a resolution. We take all complaints seriously and work toward a prompt resolution.

Steps for Dispute Resolution:

1. Submit a complaint to support via live chat or email.
2. We will provide an initial response within 48 hours of receiving the complaint.
3. Additional time may be required to resolve complex matters.
4. If no resolution is reached, both parties may settle the dispute through a mutually agreed method via discussion.

14. Contact Information

If you have any questions or comments about these terms, please contact us:

• 24/7 Live Chat — Support in Bengali
• [email protected]

Our support team is available seven days a week, twenty-four hours a day. Feel free to reach out whenever you need help.