Frequently Asked Questions
All answers about keriya, right here
From opening an account to bKash deposits, using bonuses, and safe gaming — you will find detailed answers to all your questions on this page.
keriya welcomes you. This FAQ page has been created to answer the most common questions from players in Bangladesh. Below you will find answers organised by category — covering account creation, depositing money via bKash or Nagad, claiming bonuses, playing slots or cricket betting, and responsible gaming guidelines. If your question is not listed here, our 24/7 live chat support team is always ready to help.
Account & Registration
Questions about Account & Registration
To open an account at keriya, you need an active mobile number and a valid email address. Enter your name, mobile number, password, and date of birth in the registration form. Please note that this platform is for users aged 21 and above only. Registering with accurate information makes it easier to verify transactions in the future.
No, only one keriya account can be opened per mobile number or device. Attempting to open multiple accounts may result in those accounts being closed and any deposited funds being forfeited. We strictly enforce this policy to ensure fair and honest gaming.
On the keriya login page, click the "Forgot Password?" option. Enter your registered mobile number or email address, and a verification code will be sent to you. Enter the code and set a new password. The process is usually completed within a few minutes. If you have trouble, contact us directly via live chat.
To verify your account, you will need to upload a photo of your National ID (NID) or passport. This is a security step that prevents unauthorized access and fraud. Once verification is complete, your withdrawal limit will increase and you will be able to make transactions without any issues.
Yes, keriya is fully mobile-friendly. From any browser on your smartphone, go to the keriya Login page and log in. It works smoothly on both Android and iOS devices. Bookmarking it in your browser lets you access it easily every time.
Deposits & Withdrawals
Questions about Deposits & Withdrawals
Deposits made via bKash are usually instant — in most cases your keriya account is credited within a few seconds. Occasionally it may take up to a few minutes due to technical issues or banking maintenance. If you have a problem, contact our live chat with your transaction reference number.
The minimum deposit amount at keriya is ৳500 and the minimum withdrawal amount is also ৳500. This applies to all payment methods — bKash, Nagad, Rocket, and Upay. Transactions below this amount cannot be processed.
Yes, Nagad is one of the supported payment methods at keriya. Alongside bKash, Rocket, and Upay, you can deposit money directly into your account using Nagad. On the payment page, select Nagad, enter the amount, and follow the instructions.
Withdrawal processing time from keriya is generally 5 to 30 minutes. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. Withdrawals are processed faster when account verification is complete and bonus wagering requirements have been met. The same service is available at night and on holidays.
keriya itself does not charge any additional fees for deposits or withdrawals. However, bKash or Nagad may apply their own service charges, which are determined according to the terms of the respective mobile banking provider. Check your mobile banking app's fee structure before making a transaction.
Yes, both Rocket and Upay can be used for both deposits and withdrawals at keriya. When withdrawing, the mobile number registered on the account and the payment method number must be the same. Withdrawals to a different number are not processed, as this is for security purposes.
Games & Rules
Questions about Games & Rules
In keriya's cricket betting section, you can bet on matches from all major tournaments including BPL, IPL, and the T20 World Cup. Bets can be placed both before the match starts and during live play. Various markets are available, including match winner, top batsman, total runs, and over/under. For more details, visit the cricket page.
RTP (Return to Player) is the theoretical rate of how much payback a game provides over the long term. keriya features games from well-known providers such as PG Soft, Pragmatic Play, and JILI, who are audited by independent reviewers. For RTP information on a specific game, check that game's info page or the provider's website.
Yes, all live casino games at keriya can be played seamlessly in a mobile browser. Live dealer tables from Evolution Gaming and Ezugi, live roulette, blackjack, and everything else works well on smartphones. For the best experience, use a stable internet connection (Wi-Fi or 4G).
All slots and table games at keriya use certified Random Number Generator (RNG) technology, which ensures every result is completely random and unpredictable. We work with trusted game providers such as PG Soft, Pragmatic Play, JILI, and Spribe, who undergo regular third-party audits.
In a crash game, a multiplier keeps rising and can crash at any moment. You need to cash out before it crashes. The more risk you take, the higher your potential winnings. Visit the crash goal page to learn the detailed rules and strategies for the game.
Bonuses & Promotions
Questions about Bonuses & Promotions
At keriya, you get a 120% bonus on your first deposit, up to a maximum of ৳5,000. For example, if you deposit ৳1,000, you will receive a ৳1,200 bonus and your total balance will be ৳2,200. This bonus has a 15x wagering requirement, meaning you must wager a total of 15 times the bonus amount received before you can withdraw it.
A wagering requirement is a guideline for how many times you must bet in total before you can withdraw money from a bonus. For the keriya welcome bonus, this is 15x. For example, if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before you can withdraw. Only after this condition is met can real money from the bonus be withdrawn.
If you deposit ৳10,000, the 120% bonus would calculate to ৳12,000, but the maximum bonus cap is ৳5,000. So you will receive a ৳5,000 bonus and your total balance will be ৳15,000. The welcome bonus will never exceed ৳5,000 regardless of the deposit amount.
keriya's VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. You can move up automatically by playing games and betting regularly. At the Diamond level, the weekly cashback reaches up to 1.0%. Moving to higher levels gives access to exclusive offers, faster support, and additional benefits.
A percentage of your net weekly losses is returned to you as cashback. The maximum weekly cashback is 0.2% at the Bronze level, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and 1.0% at Diamond. Cashback is credited to your account every Monday.
Security & Responsible Gaming
Security & Responsible Gaming
Yes, keriya is a safe and reliable platform. We use SSL encryption technology to keep your personal information and transaction data secure. Financial transactions are processed directly through bKash, Nagad, Rocket, and Upay — card numbers or bank details are not stored with us.
keriya is only for those aged 21 and above. Date of birth is verified during registration, and an account will not be kept active if age cannot be confirmed. Protecting minors from gambling is an important part of our responsibility.
Yes, keriya places the highest importance on responsible gaming. If you feel that gaming is affecting your daily life, you can request a temporary or permanent self-exclusion. To do so, contact us via live chat or email at [email protected]. For more details, visit the responsible gaming page.
Yes, you can set daily, weekly, or monthly deposit limits. This is an effective way to keep your gaming budget under control. To activate this feature, send a request through our live chat support. Once a limit is set, it takes effect immediately.
You can reach keriya's support team 24 hours a day, 7 days a week. Get instant help in Bengali through live chat, which works on all devices. To contact us by email, write to [email protected]. For complex issues, providing a detailed description by email will help us resolve things faster.
Betting beyond what you can afford to lose, playing more to recover losses, or neglecting family and work life because of gaming are signs of addiction. If you feel this way, pause your account immediately and seek professional help. keriya supports responsible gaming — you can find more information on our responsible gaming page.
Still have questions?
Our 24/7 support team is ready to answer all your questions in Bengali.
Chat with us directly via live chat or write to us by email — whichever is more convenient for you.
[email protected] | 24/7 Bengali Support
Ways to Get Support
Live Chat
Instant support in Bengali, 24/7. The fastest method for all types of questions and issues.
Email Support
For complex issues, write to [email protected]. Providing a detailed description will help us resolve things faster.
Helpful Pages
Responsible Gaming, Terms & Conditions and About Us pages have detailed information.