🛡️ Safe Gaming Policy — keriya

keriya Responsible Gaming
Your safety is our priority

keriya believes gaming should be a source of enjoyment, not stress. Our responsible gaming tools and guidelines help keep you safe and happy — for players aged 21 and above only.

Why is responsible gaming important?

Online gaming is a great form of entertainment — but it is only enjoyable when played in a controlled way. At keriya, we always want every player to enjoy gaming with fun and in safety. Responsible gaming means knowing your limits, setting a budget, and seeing gaming as entertainment — not as a source of income.

We believe every player should stay aware of how they spend their time and money. If you ever feel gaming is getting out of control, use our responsible gaming tools or contact our support team directly. keriya is always here for you.

Important Notice

keriya is only for players aged 21 and above. If you are under 21, please refrain from using this platform. Gaming by minors is strictly prohibited and is against the law.

Our Protection Tools

Deposit Limit

You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. If you want to increase a limit, a waiting period applies — so there is enough time to make a considered decision.

Control Budget

Time-Out Feature

If you feel you need a break, use the time-out feature. You can take a temporary break from 24 hours up to 6 weeks. During this period, logging into the account or placing any bets will not be possible.

Break Protection

Self-Exclusion

For longer-term support, choose the self-exclusion option. You can close your account from a minimum of 6 months up to permanently. No promotional emails will be sent during the self-exclusion period.

Exclusion Long-Term

Loss Limit

Decide in advance the maximum amount you are willing to lose within a set period. Once the limit is reached, gaming will stop automatically. This is a strong tool for your financial protection.

Loss Limit Financial Protection

Session Time Limit

Set a time limit for each gaming session. When the limit is reached, you will be alerted and the session will end automatically. Staying aware of how long you are playing is an important part of responsible gaming.

Time Limit Awareness

24/7 Support

If you have any concerns about gaming, contact our Bengali live chat support team at any time. Our trained team will help you set up responsible gaming tools and take the necessary steps.

Support 24/7

Warning Signs of Problem Gaming

If any of the signs below apply to you, it is time to seek support. This is not a sign of weakness — it takes courage to know yourself.

  • Feeling a repeated urge to keep playing to win back lost money
  • Losing focus on family, friends, or work because of gaming
  • Spending money on gaming by borrowing or dipping into savings
  • Repeatedly returning to gaming despite trying to stop
  • Not being honest with family about how much you are gaming or how much you have lost
  • Feeling restless or irritable when not gaming
  • Using gaming to cope with the stress of daily life

Core Principles of Healthy Gaming

Set a Time Limit

Decide on a time limit before you play and stick to it.

Set a Budget

Only play with money you can afford to lose.

See It as Entertainment

Gaming is not a way to earn money; it is a form of entertainment.

Take Breaks

Taking regular breaks keeps your mind fresh.

How to Use the Protection Tools

Log Into Your Account

First, log into your account from the keriya Login page. All responsible gaming tools can be found within the account settings.

Open the Settings Menu

Go to your account profile and select the "Responsible Gaming" option. All limits and break options can be found together in one place.

Set Your Limits

Set whichever you need — a deposit limit, loss limit, or session time limit. Enter the amount and confirm. Changes take effect immediately.

Get Support If You Need It

If you have trouble setting up the tools yourself, or if you want to self-exclude, contact our 24/7 live chat. Our team provides full support in Bengali.

Review Regularly

Review your gaming history every month. Check how much time and money you have spent, and adjust your limits if needed.

Deposit and Withdrawal Information

An important part of responsible gaming is being transparent about your financial limits. Below are keriya's key financial details:

Item Information
Minimum Deposit ৳500 (all methods)
Minimum Withdrawal ৳500
Withdrawal Time 5-30 minutes
Payment Method bKash, Nagad, Rocket, Upay
Minimum Age 21 and above
Welcome Bonus Wagering 15x (for the first deposit bonus)

For responsible gaming, always set your budget before making a deposit.

Age Verification (21+)

To register at keriya, you must be 21 years of age or older. We take the verification process very seriously. Age is verified at the time of registration using a national identity card or other valid identification.

If there is any suspicion that a player is under 21, keriya may verify the account at any time and suspend it if necessary. Any funds deposited into an underage account will be returned.

If minors are present in your household, use password protection on your devices and do not share your login details with anyone.

Need Support?

If you or someone close to you has any concerns about gaming, do not hesitate to contact us. Our responsible gaming team is always ready.

24/7 Live Chat Get instant support in Bengali
Email Support [email protected]

Gaming addiction is a serious issue. If you feel it is affecting your life, seek expert support. We are here for you.

Frequently Asked Questions about Responsible Gaming

After logging into your account, go to "Account Settings" and find the "Responsible Gaming" section. There you will find options to set daily, weekly, or monthly deposit limits. Enter the amount and confirm — the limit takes effect immediately. If you run into any issues, contact us via live chat.

Yes. When you self-exclude, any withdrawable balance in your account will be returned to you. Bonus balances and any unmet wagering conditions will be cancelled. After self-exclusion, a specific waiting period must pass and identity verification is required before the account can be reopened.

A time-out is a temporary break — for up to 6 weeks. Once the period ends, the account becomes active again automatically. Self-exclusion is a longer-term solution — ranging from a minimum of 6 months to a permanent closure. The account cannot be reopened before the self-exclusion period ends, and promotional communications are paused during self-exclusion.

Yes, lowering a deposit limit takes effect right away. However, if you want to increase a limit, a waiting period applies — this is intentional so that decisions are not made on impulse. During this waiting period, you can reconsider your choice.

If you feel that someone close to you is struggling with a gaming problem, start by speaking with them with empathy. To get help for them, email us at [email protected] or reach out via live chat. We can advise on understanding the situation and taking the right steps. It is also possible to initiate a self-exclusion process on the request of a third party.

Yes. Age verification is mandatory when registering at keriya. If there is any suspicion that an account belongs to someone under 21, the account is suspended immediately and a full investigation is carried out. Protecting minors is at the heart of our responsible gaming policy.

Enjoy Safely keriya

Enjoy gaming responsibly. Choose your favourite game or browse our pages to find out more.

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